Política de envío

Fulfillment and Shipping Policy

Our goal at The Butter Project is to make sure you love our service as much as you love our products. Here’s what you can expect after you place your order with us.

Fulfillment

Our goal is to fulfill your order as quickly as possible. Orders placed on Monday through Friday before 5 pm EST are fulfilled the next business day. Orders placed on Friday after 5 pm EST, or on a postal holiday (a day when mail is not delivered), will be fulfilled the next business day before 5 pm. You will receive a confirmation email when your order is fulfilled.

Shipping

When your order is fulfilled you will receive an order confirmation with tracking information (please review Fulfillment for more information). This is the information used to complete your order. Be sure to double-check your contact information, your billing information, and the delivery address before you complete your order. If you have to correct it, please use Chat for the quickest response, or email us at info@butterbathnbody.com. Please be aware that corrections to your billing or shipping information might delay the delivery of your order.

US domestic orders are shipped using Priority Mail provided by the United States Postal Service (USPS). This is to ensure your purchase is tracked from fulfillment to delivery. However, you can always choose the carrier of your choice. Rates may vary depending on the carrier or service you choose. Tracking information may not be available through some carrier services. If your order is lost, we are not able to offer the best support possible when tracking information is not available. Please review our Return/Refund Policy for more information.

The tracking number you will receive is provided by the carrier you chose. Please check the link when you receive it. If the link is broken, or you have any other problems tracking your order, please contact us by Chat or email us at info@butterbathnbody.com. Please do not contact the carrier. They are only able to confirm the tracking number you provide.

Contact Us

If you have any questions please contact us by Chat or by email at info@butterbathnbody.com.