Just the FAQs

Answers to commonly asked questions are here. Use Live Chat to ask a question you don’t see or email info@butterbathnbody.com.

 

Q. Does your soap contain lye?

A. No. But all soap is made with an oil and a base, or lye. Combining the two creates a chemical reaction that produces soap. The lye is depleted during the reaction.  Even melt and pour soap goes through this reaction before it ends up on the shelf.

 

Q. Do you use dyes in your products?

A. Products are colored with kaolin clay or activated charcoal.

 

Q. Does your products contain preservatives?

A. Bar soaps from The Butter Project are self-preserving, however, skincare and in-shower products are preserved with a plant-based anti-microbial for your safety.

 

Q. Is my payment information secure?

A. All of your payment information, including your bank, card number, expiration date, and CVV number is encrypted and cannot be viewed. You decide how you want to be contacted by The Butter Project.  If you have any questions about charges, please contact info@butterbathnbody.com.

 

Q. How can I pay?

A. Most online payment methods are accepted.

 

Q. Do you have free shipping?

A. Purchases over $40.00 automatically ship free! Didn't work? Use code: SHIPFREE at check-out. Still no luck? Contact us at info@butterbathnbody.com.

Q. How long will it take to ship my order?

A. Orders are confirmed by email when they are placed and are fulfilled the next business day. A valid email address is required for tracking information and updates. Email info@butterbathnbody.com with all order questions.

 

Q. What if I don’t get my order?

A. Contact info@butterbathnbody.com. Do not contact the post office.  Be sure to provide your name and order# for fast assistance.  If your order is not located, you can choose to re-order or to be refunded.

 

Q. What about returns?

A. Personal care products cannot be returned for safety reasons. But if you’re not happy, please use Live Chat or contact info@butterbathnbody.com for help.

 

If you have a question, use Live Chat, e-mail, or ask down below.